Apple Mac Remote Control

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  1. Use Microsoft Remote Desktop for Mac to connect to a remote PC or virtual apps and desktops made available by your admin. With Microsoft Remote Desktop, you can be productive no matter where you are. Configure your PC for remote access using the information at
  2. The Apple Remote Control used to be bundled with all new Macs, but unless the remote is paired specifically to your Mac a single remote can control multiple Macs at the same time. This is annoying if you’re trying to control a single Mac with the remote and suddenly FrontRow is activated on all other infrared capable Mac OS X machines in the.
  3. Click the Unlock icon in the bottom-left, then enter your Mac username and password. Click Accessibility in the left menu. For GoToAssist Remote Support, check the boxes to allow control for the following apps: g2axlaunchagentcustomer; GoToAssist Customer; For RescueAssist, check the box to allow control for the LogmeinRemoteSupport app.

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    Knowledge base » OnlineSMART - Support Guides » Remote Support Connectwise Can't See/Control Mac
Newer versions of MacOS (iterations Mojave and newer) have issues with providing access to keyboard and mouse control in remote Connectwise access. Furthermore, even newer versions (Catalina) may not provide screen display when connected.
Provide Keyboard and Mouse Control
First press the Apple icon in the top left, then select System Preferences within the drop down. Next, click into the Security & Privacy icon.
In the Security & Privacy box, first navigate to the Privacy tab. Select the Accessibility option on the left. The contents may be greyed out, so first you'll need to unlock the padlock on the bottom left (this may prompt for the username and password). Finally, check the boxes next to any options which seem like the ConnectWise controls.
Unable to See Screen
For Catalina and above versions of MacOS, screen recording must be enabled. This requires the additional step within Security & Privacy.
Navigate to the Privacy tab and select Screen Recording on the left. Uncheck the padlock on the bottom left if options are grayed out and check any boxes which seem like ConnectWise controls.

Apple Mac Mini Remote Control


Apple Macbook Air Remote Control